Keep the Score support

How can we help?

Find quick answers for the iPhone app, matches, team sheets, your account and Keep the Score Pro.

Contact support
Getting started

Ready for kick-off in a few taps

Keep the Score guides you through match setup one step at a time.

1

Add the teams

Enter both team names, choose their colours and set the number and length of periods.

2

Choose the players

Add squad numbers, pick the starting line-up and place the remaining players on the substitutes list.

3

Open the match

Starting the game opens the match screen. The clock only begins when you press the timer control.

Matches & team sheets

Everything you need on matchday

During a match

Record every key event

  • Add goals and select the goalscorer.
  • Track shots on target, yellow cards, red cards and substitutions.
  • Move between periods while keeping the match timeline accurate.
Before a match

Build a separate team sheet

The team-sheet builder does not need to be linked to a match. Add your starting team, substitutes and player numbers, then create a graphic to share.

After full time

Save and share the result

Pro saves completed matches and lets you create a full-time result graphic for Photos. Free matches are not retained after they finish.

Live sharing

Keep spectators updated

Pro can create a spectator link with live score and match-event updates. Keep the app connected to the internet while sharing live.

Keep the Score Pro

Subscriptions are managed by Apple

Pro purchases are made securely through the App Store and linked to your Keep the Score account.

Compare Free and Pro features
Troubleshooting

Try these quick checks first

They solve most sign-in, syncing and live-sharing problems.

✓

Update the appInstall the latest Keep the Score version from the App Store.

✓

Check your connectionLive spectator links and account changes need Wi-Fi or mobile data.

✓

Close and reopenFully close the app, reopen it and try the action again.

✓

Check your accountMake sure you are signed in with the email address connected to your teams and Pro plan.

Common questions

Quick answers

Why has a saved team disappeared?

Saved teams are a Pro feature and belong to the Keep the Score account that created them. Check that you are signed in to the correct account and that Pro is active.

Why did an advert appear?

The Free plan is supported by advertising. Pro removes adverts as well as unlocking saved teams, match history and other advanced features.

Can I use a team sheet without starting a match?

Yes. Team sheets are separate from matches, so you can build and share one before the game without creating a match.

How do I delete my account?

Use the account-deletion option inside the app. Deleting the Keep the Score account does not cancel an Apple subscription, so cancel any active subscription separately in your iPhone settings.

Still need help?

Contact support

Tell us what happened and we’ll help you get back to the match.

Helpful details to includeYour iPhone model, iOS and app versions, the account email, what you expected to happen and any error message.

You can also email info@keepthescore.co.uk.

Please do not include passwords or full payment-card details. Privacy policy